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Planaxis offers a range of services and solutions for the implementation and optimization of IT Support Centers (Help Desk):
- Establishment and evolution of IT support centers
- IT services based on user and customer expectations, based on ITIL (Information Technology Infrastructure Library) processes
- Pinpointing of the most effective way to use human resources and the technology necessary to deliver expected services.
- Align IT services with business needs
- Improve the quality of IT services
What is ITIL (Information Technology Infrastructure Library):
ITIL is a transition from a technology-driven culture to a culture focused on business needs and IT services. The ITIL best practices can help you improve your productivity and user satisfaction through better control of IT efforts.
You wish to:
- Optimize your service center?
- Improve resource productivity?
- Increase user satisfaction?
- Standardize your workstations?
- Optimize office support?
- Decrease operating costs?
- Control the workload of resources?
- Support the hiring of skilled resources?
- Implement a service center based on ITIL?
- Decrease the surplus in temporary work?
- Improve knowledge sharing for your group?
- Improve the implementation of procedures?
Our Support Center specialists can help you:
- Ensure the coordination and follow-up of activities relating to user services and telephony.
- Ensure operational links between suppliers and technology partners, users and other sectors of Information Technology Services.
- Follow-up of problems and user satisfaction.
- Development of indicators of user service satisfaction
- Functional and technical coaching for team members
- Planning of activities and follow-up
- Management of relationships with service providers/consultants
- Ensure user satisfaction by identifying deficiencies and proposing remedial actions
- Ensure that the link with other groups is present in order to maximize the quality of user services
- Configuration of measurement tools to assess the quality of services offered to users
- Identify the needs, tools, technologies, methods to improve user services
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